Commercial Conditions
Corporate
1. Conditions for the sale of Empedus Courses
Proof that you have passed the exam, issued by the Examination Institute, on paper or in electronic format.
Certificate
Client
The recipient of the proposal.
In-House Course
Course designed specifically for the Client and in which the Client's associates will participate exclusively. An in-house course may take place on the Client's premises or on premises provided by Empedus.
Online Course
Course delivered online via iLEARN Learning Management System.
Calendar Course
Course open to the public that participants from different companies can take part in on cheduled dates. The calendar can be seen on the site www.empedus.com
Exam
A test of knowledge that leads to the recognition of a level of knowledge as outlined in the Qualification Scheme. The exam may be taken as a paper based test or online. Further information is available on the site www.empedus.com
Examination Institute
A third party which accredits Empedus as a provider of training courses and to sell Exams for a Qualification Scheme. The Examination Institute is solely responsible for the management of the Exam and the Certificate.
iCONS
The iCONS company Innovative Consulting Srl of which iLEARN is a business unit.
iLEARN
The business unit of iCONS which provides traning services.
Learning Management System (LMS)
The platform for the delivery of courses in e-learning format designed and managed by iLEARN on which the online courses are available, accessible directly from the internet.
Proposal
The business proposal with the conditions for the sale of courses and/or exams.
Participants
A participant of an iLEARN training course. The participant may be the same as the Client, or an associate chosen by the Client. The Client must communicate the enrolment of the participants.
Qualification Scheme
A training pathway which allows for different levels of qualification with corresponding knowledge tests and for which pass certificates can be issued (Certificates).
The Qualification Schemes are managed, in terms of the definition of levels, competencies and rules, by the Examination Institute. Examples of the Qualification Schemes are ITIL and PRINCE2.
1.1 Course enrolment confirmation
Empedus reserves the right to check that the acceptance section of the proposal, including the consent to use personal data, has been filled in correctly. Course enrolment should not be considered confirmed until written communication of this has been sent by Empedus and until payment has been made in line with the method and timescale outlined in the Proposal.
1.2 Exam and Certificate Confirmation
When an online exam is purchased, the date of the exam can be fixed using the methods detailed on the iLEARN website www.innovativelearning.it. In all other cases, when an exam accompanies a course, the exam dates will be scheduled by Empedus within 20 working days of the start of the course. In any case, the Certificates will only be sent to the Client after payment for the course has been completed.
1.3 Cancellation/substitution of Participants for online courses
It is not possible to cancel or substitute Participants and such refunds cannot be given for Participants who don't take or complete the course after purchase.
1.4 Cancellation/substitution of online exams
It is not possible to cancel or substitute Participants and as such refunds cannot be given for Participants who don’t take or complete the Exam after purchase.
1.5 Cancellation/substitution for In-House courses
The client may cancel by sending a fax. The following penalties will be applied:
- 10% of the total course price (including the price of the exam) if the cancellation occurs 20 working days before the start of the course.
- 20% of the total course price (including the price of the exam) if the cancellation occurs 10 working days before the start of the course.
- 90% of the total course price (including the price of the exam) if the cancellation occurs in the 10 working days before the start of the course.
A Participant may be substituted if the Client communicates this via fax at least 7 working days before the start of the course.
1.6 Cancellation/substitution of Participants for scheduled courses
Any cancellations must be communicated via fax at least 10 working days before the start of the course. Any payments already made may be, at the Client’s choice, either refunded and / or used for the enrolment on other initiatives once the cost of any expenses incurred by Empedus for any exams that have been ordered have been covered (the costs will be calculated based on the standard cost of the online Exam, as it appears on the website www.innovativelearning.it). No refund after that deadline.It is allowed to substitute the participant upon communication by the customer via fax at least 7 working days before the start date of the course.
1.7 Postponement or cancellation of in House Courses
Empedus may postpone or cancel a scheduled course upto 10 working days before the start of the course. The Client may decide whether to accept the postponement or refuse it in which case, the total amount paid for the course will be refunded, with the exclusion of any other compensation of any nature, such as travel expenses or hotel expenses etc.
1.8 Postponement or cancellation of scheduled courses
The courses and related materials are the exclusive property of iCONS. It is therefore forbidden to make any kind of copy or reproduce the material or distribute to third parties any of the content of the courses, even partially, without prior written authorisation from iCONS
1.9 Royalties
The courses and related materials are the exclusive property of Empedus. It is therefore forbidden to make any kind of copy or reproduce the material or distribute to third parties any of the content of the courses, even partially, without prior written authorisation from Empedus.
1.10 Privacy and use of personal data
The information communicated to us as we carry out our work will be used exclusively to meet the objectives in this proposal and will be used in line with the security measures put in place by the law relating to the use of personal data. Empedus is the appointed holder of the data.
1.11. Complaints and appeals
For any complaint or to be informed about the exam appeals procedures, please contact contact@empedus.com.
1.12 Disputes
The Client agrees that in the case of any dispute or alleged inadequacy, they will cooperate in good faith to try and resolve the matter internally, referring it to the respective managers, before taking legal action. The delivery of the courses and the Proposals are governed by Italian law: any dispute that may arise between the Client and Empedus about the aforementioned, including those regarding their validity, interpretation, efficiency, delivery and resolution will come under the exclusive competency of the Monza Tribunal.
1.13 Prerequisites to be able to take part in the course/exam
The Client declares to have read the prerequisites necessary to take part in the course and/or to take the exam. Further, the Client declares having met all prerequisites required. Otherwise, Empedus will not repay amounts eventually paid.
The list of requirements to be met can be found on this site www.empedus.com